01 — UNDERSTAND
Tell us what is difficult, who uses the system and what a successful result looks like. Existing tools, budget and operational constraints all matter.
02 — DEFINE
We agree the scope, deliverables, dependencies and acceptance criteria in a written proposal.
03 — BUILD & REVIEW
Development follows the agreed milestones. Feedback is connected to the original goals so decisions stay clear.
04 — TEST & HAND OVER
We check the agreed workflows and explain how to manage the result. Ongoing maintenance is scoped separately or included where agreed.